Integrated Pharmaceutical Alert Management: BalancingChallenges and Solutions
Introduction: To safeguard the pharmaceutical supply chain from falsified medicines, EMVO has
implemented robust alerting functionality, utilizing the FMD framework which was initially put into
place on 9th February 2019.
Challenges and Commitment: Initially, rapid system implementation led to a high volume of alerts.
Timely analysis is crucial, and addressing every alert is mandatory for patient safety. Delays risk fines
and penalties.
Evoltrace’s Alert Management Service: Facing the challenge of escalating alerts, Evoltrace offers an
Alert Management service:
- Aligns with NMVOs and EMVO
- Captures alerts accurately and analyses each alert individually
- Provides detailed root cause information and solutions
- Offers regular detailed reports to clients
- Manages processes according to market-specific requirements
- Identifies recurring errors and provides potential solutions to mitigate the errors.
Benefits of EMVO AMS Portal: Exploring proactive Alert Management, EMVO’s AMS Portal offers:
- Dedicated EU portal for alert management
- Enhanced efficiency
- End-to-end communication for root cause analysis
- Streamlined mass processing.
Drawbacks: Despite improvements, the AMS portal lacks in-system root cause analysis, requiring
manual investigations by companies.
